Return, Replace, and Refund Policy

At Tamai Lifestyle, we value your satisfaction and strive to provide the best products. If you are unsatisfied with your purchase, we are here to help.

1. Returns

We accept returns under the following conditions:

• The return request is made within 7 days of receiving the product.
• The product is unused, undamaged, and in its original packaging with all tags and labels intact.
• The customer provides proof of purchase (order confirmation or receipt).

How to Return a Product:

• Contact our customer service team at customerservice@tamailifestyle.com with your order details and reason for return.
• Ship the product to the address provided by our team. The customer is responsible for return shipping costs unless the product is defective or incorrect.

2. Replacements

If you receive a defective or incorrect product, we offer a free replacement under the following conditions:

• The replacement request is made within 7 days of receiving the product.
• Clear photographic evidence of the defect or incorrect item is provided to our customer service team.

How to Request a Replacement:

• Contact our team at customerservice@tamailifestyle.com with the issue and supporting photos.
• Once the issue is verified, we will ship the replacement product at no additional cost.

3. Refunds

Refunds are processed under the following circumstances:

• If the product is returned and passes inspection for unused and undamaged condition.
• If a replacement is not feasible due to stock unavailability.

Refund Process:

• Once we receive the returned product, we will inspect it and notify you of the approval or rejection of the refund.
• Approved refunds will be processed within 7-10 business days using the original payment method.

Important Notes

• Products damaged by misuse, improper handling, or unauthorized repairs are not eligible for return, replacement, or refund.
• Certain items, such as undergarments (e.g., inner vests), may not be eligible for return due to hygiene reasons unless defective.
• Shipping charges, if any, are non-refundable, except in defective or incorrect products.

Contact Us

If you have any questions about our Return, Replace, and Refund Policy, please contact us at:
Email: customerservice@tamailifestyle.com
Phone: +8801886166039